Change Coordinators

Leading technology firm based in Dublin 15 has an urgent requirement for Coordinators to work in the Incident Department. Our client is one of the leading Technology firms and offers an excellent opportunity to start your career in a supportive and challenging environment.

The Change Management team take end to end ownership of all executed changes for the account. They are responsible for following up and/or chasing the resolvers, but also work as a link between the different competencies and provide feedback when needed.
Another key responsibility of this role is to ensure that all change tickets are handled correctly in accordance with account processes and procedures and that when changes are complete, there is closure confirmed by the customer.

Responsibilities

· Coordinate day-to-day execution of the process
· Accept, prioritize and categorize change requests for the account
· Utilize the Change Management reporting system to monitor and track changes
· Create consolidated change schedule and resolves any scheduling conflicts
· Identify change requests that have not been acted upon in a timely manner and takes appropriate action
· Ensures that changes are communicated in a timely and adequate manner
· Review all implemented changes to ensure that they have been carried out
· Ensuring the standards and procedures are being followed
· Analyse and distributing process reports
· Notify the participants in the process when standards and procedures are not being followed
· Monitor the quality of the individual change tickets. Check if all required info is included.
· Check for unapproved changes; correct and escalate if needed. Ensure that all change tickets are approved on time.
· Chase Change Assignees for timely closure of change tickets
· Follow the defined escalation path when needed, as defined in the escalation policy
· Provide input recommendations to Change processes and procedures used on the account

Requirements
· Fluency in written and spoken English
· Strong communication and analytical skills
· Ability to work independently and take own initiative
· Experience in escalating and providing clear feedback
· No specific educational qualifications required but a thorough understanding of technical concepts and Service Desk processes will be required in the job
· Candidates should be able to manage multiple tasks while continually motivating and delivering results in cooperation with the various competencies within the Account
· Some basic knowledge of the ITIL foundations would be an advantage

This is an excellent opportunity for someone looking to progress there career in an administrative position that requires excellent communication and analytical skills.

To apply for this position in strict confidence submit your CV to the email address provided or call Robert on 01-6455232 for a private conversation about your options.